1. What is Service Club, and how does it work?

Service Club is a platform that connects skilled service providers with customers who need various technical and maintenance services. Vendors receive job assignments based on their location and expertise and complete tasks according to customer requirements.

2. How do I become a vendor with Service Club?

You can apply through the Service Club website by filling out an application form, submitting necessary documentation, completing a background check, and undergoing an onboarding process.

3. What services can I offer through Service Club?

Service Club offers services such as carpet cleaning, moving and relocation, maintenance, exterior cleaning, tile cleaning, plumbing and electrical work, handyman services, maid services, junk removal, duct cleaning, window cleaning, emergency restoration, and appliance repair.

4. Do I need prior experience to become a vendor?

Yes, experience in your field is required. Some services also require certifications, licenses, or specialized training.

5. Is Service Club available nationwide?

Currently, Service Club operates in select regions, including Washington and Oregon. Expansion plans are ongoing.

6. Can I work with Service Club part-time?

Yes, vendors have the flexibility to accept jobs based on their availability.

7. How do I check available job opportunities?

You can log into the Vendor App to view available jobs in your service area.

8. Can I work in multiple service categories?

Yes, if you have the necessary skills and qualifications, you can offer multiple services.

9. What happens if I move to a different city?

You can update your location in the Vendor App. Availability will depend on Service Club’s service coverage.

10. Does Service Club provide training?

Yes, vendors have access to training resources, best practice guides, and video tutorials.

11. How does Service Club ensure the quality of services provided by vendors?

Service Club has a rating system where customers provide feedback after each job. Vendors must maintain high ratings to continue receiving job opportunities.

12. Can I set my own prices for services?

No, Service Club determines pricing based on market rates and service complexity.

13. What equipment do I need to provide?

Service Club provides necessary equipment, but vendors must ensure proper maintenance and return it when required.

14. Does Service Club provide insurance coverage for vendors?

Vendors may be required to carry liability insurance, depending on the service type. Service Club provides guidance on insurance requirements.

15. Can I refer other vendors to Service Club?

Yes, Service Club offers a referral program for vendors who bring in qualified service providers.

16. How does Service Club handle customer disputes?

Service Club has a dispute resolution process where both parties can submit evidence. Service Club will mediate and determine a fair resolution.

17. Can I contact customers directly?

All communication should be done through the Vendor App to maintain transparency and security.

18. How does Service Club match vendors with customers?

Vendors are matched based on location, availability, service category, and performance rating.

19. What should I do if I have an emergency and can’t complete a scheduled job?

You should inform Service Club support immediately so they can arrange for another vendor to take over the job.

20. Can I negotiate job terms with customers?

No, all job terms are predetermined by Service Club, including pricing and scope of work.

21. How do I maintain a high vendor rating?

Provide excellent service, be punctual, communicate professionally, and complete jobs to customer satisfaction.

22. What happens if a customer gives me a bad review?

Service Club reviews negative feedback and may reach out to resolve issues. Repeated poor reviews can affect job assignments.

23. Are there penalties for missing or canceling jobs?

Frequent cancellations or missed jobs may result in reduced job priority or suspension.

24. How does Service Club handle vendor payments?

Vendors are paid on a set schedule through direct deposit to their registered bank accounts.

25. Can I take cash payments from customers?

No, all payments must be processed through Service Club to ensure proper documentation and fairness.

26. What is the process for disputing a payment?

If you believe there is an issue with your payment, you can submit a request through the Vendor App or contact Service Club support.

27. How do I update my personal and banking information?

You can update your details through the Vendor App or Vendor Portal.

28. What safety measures does Service Club have in place for vendors?

Service Club provides guidelines on workplace safety, requires background checks, and encourages vendors to report unsafe work environments.

29. Can I request specific job locations?

Vendors can set a preferred service radius, but job assignments depend on availability.

30. Is there a way to get more job offers?

Yes, maintaining a high rating, completing jobs on time, and minimizing cancellations will increase your job opportunities.

31. Can I work with another vendor as a team?

Some jobs allow team collaboration, but all members must be registered vendors with Service Club.

32. What happens if I damage a customer’s property?

Report the incident to Service Club immediately. You may be required to cover damages depending on the severity and insurance coverage.

33. Are there bonuses for top-performing vendors?

Yes, Service Club has a rewards program for highly rated vendors based on customer feedback and job completion rates.

34. How often does Service Club update its policies?

Policies are updated as needed, and vendors are notified of any major changes.

35. Can I take time off from Service Club?

Yes, you can mark yourself unavailable in the Vendor App when needed.

36. Do I need to wear a uniform while working?

Vendors are expected to dress professionally. Some services may require a specific uniform or protective gear.

37. What should I do if I feel unsafe at a job site?

Leave the site and report the situation to Service Club immediately.

38. Can I provide additional services beyond what’s listed in the job description?

Only perform the services outlined in the job details. Additional tasks require approval from Service Club.

39. How does Service Club handle vendor disputes?

Vendors can submit disputes through the Vendor App, and Service Club will mediate as needed.

40. What happens if I repeatedly violate Service Club policies?

Repeated policy violations may lead to account suspension or termination.

41. Are there opportunities for vendors to grow within Service Club?

Yes, vendors can gain higher-tier status, earn bonuses, and access additional training.

42. How does Service Club ensure fair job distribution?

Jobs are distributed based on vendor location, performance, and availability.

43. Does Service Club operate during holidays?

Yes, vendors can take jobs based on availability.

44. How do I report technical issues with the Vendor App?

Submit a support ticket through the app or contact Service Club support.

45. Can I bring an assistant to help me with jobs?

Only registered Service Club vendors can assist on jobs.

46. What is Service Club’s cancellation policy?

Vendors must provide notice if canceling a job to avoid penalties.

47. Does Service Club provide business support for vendors?

Yes, vendors receive guidance on invoicing, taxes, and professional development.

48. How do I get priority for high-paying jobs?

Maintain a high rating, complete jobs on time, and avoid disputes.

49. What is the best way to communicate with customers?

Keep all communication professional and within the Vendor App.

50. How do I provide feedback to Service Club?

You can submit feedback through the Vendor App or directly contact support.