Congratulations on becoming an approved vendor with Service Club! Now that you’re part of our network, it’s time to set up your profile, learn how to manage jobs, and start delivering top-quality service. This guide will help you navigate the next steps to ensure a smooth and successful start.

1. Complete Your Onboarding Process

Before taking on your first job, make sure you have completed all onboarding requirements:

A. Vendor Portal Setup

• Log in to the Service Club Vendor Portal using your approved credentials.

• Update your profile information, including contact details, service areas, and business description.

• Upload any additional certifications or insurance documents if required.

B. Review Service Club Policies & Guidelines

• Familiarize yourself with our service standards and vendor expectations.

• Understand job acceptance and completion procedures.

• Learn about payment schedules, invoicing, and compliance requirements.

C. Set Up Job Notifications

• Enable job alerts in the vendor portal to receive new assignments.

• Select your preferred service areas to match with relevant job requests.

• Adjust your availability settings to ensure you receive suitable job offers.

  ---

2. Preparing for Your First Job

Now that your account is ready, it’s time to get to work!

A. Reviewing Job Assignments

• Job requests will appear in the vendor portal or mobile app.

• Review job details, scope of work, location, and deadlines.

• Accept or decline jobs based on your schedule and expertise.

B. Gathering the Right Equipment & Materials

• Ensure you have all necessary tools and supplies before heading to the job site.

• Perform a quick equipment check to confirm everything is in working order.

• Follow safety and compliance guidelines when handling specialized tools.

C. Communicating with Customers

• Confirm job details with the customer if needed before arriving.

• Notify the customer of your arrival time using the Service Club portal.

• Be professional and courteous in all customer interactions.

  ---

3. Completing the Job Successfully

A. Follow Service Club’s Job Guidelines

• Stick to the job checklist provided in the assignment.
  

• Ensure all tasks are completed to the highest standard.

• Take before-and-after photos (if required) for verification.

B. Submitting Work Reports

• Log into the vendor portal and complete the job report.

• Attach necessary photos, forms, or additional documentation.

• Mark the job as completed and submit it for review.

C. Handling Customer Feedback

• Ask the customer if they have any questions or concerns before leaving.

• Encourage them to leave a review if they are satisfied with your service.

• Address any minor corrections or touch-ups before completing the job.

  ---

4. Managing Payments & Finances

A. Understanding the Payment Process

• Payments follow a NET 15 schedule based on invoice submission.

• Ensure you have submitted all job checklists and work reports to avoid delays.

• Track payment statuses in the vendor portal.

B. Setting Up Your Bank Details

• Enter your banking information in the vendor portal for direct deposits.

• Double-check that payment details are accurate to prevent issues.

C. Handling Payment Issues

• If a payment is delayed, check your job submission for errors.

• Contact Service Club support if issues persist.

  ---

5. Maintaining a Successful Vendor Profile

A. Stay Active & Responsive

• Accept jobs regularly to increase your ranking in the system.

• Respond promptly to job offers and customer inquiries.

B. Maintain High Service Standards

• Follow all quality guidelines and job requirements.

• Keep a professional appearance and attitude at all times.

C. Keep Your Information Updated

• Regularly update your availability, service areas, and certifications.

• Renew your insurance policies as required.

  ---

By following these steps, you’ll be set up for success as a vendor with Service Club. We’re excited to have you on board and look forward to working together to deliver outstanding service!

If you have any questions, visit the Help Center or contact Service Club Support.