How to Accept and Complete Job Requests
As a Service Club vendor, efficiently managing job requests is key to your success. Our system is designed to streamline the process, automatically directing jobs to the nearest available vendor. Currently, job assignments are made 24 hours in advance, ensuring vendors have enough time to prepare. In the future, we will introduce a job pool, allowing vendors to select tasks within their area.
This guide provides a step-by-step breakdown of how to accept and complete job requests, ensuring a smooth experience for both vendors and customers.
1. Receiving and Accepting Job Requests
A. Job Assignment Process
Jobs are automatically assigned to the nearest available vendor based on location and service type.
Assignments are made 24 hours before the scheduled job time.
You will receive a notification via the Service Club Vendor Portal or mobile app.
B. Reviewing Job Details
Open the job request in your vendor dashboard.
Check the job description, location, required equipment, and expected completion time.
Review any customer-specific instructions.
C. Accepting or Declining a Job
If available, confirm acceptance in the vendor portal.
If unavailable, decline the job as soon as possible so it can be reassigned.
Consistently declining jobs may impact future job assignments and ranking.
D. Future Job Pool System (Upcoming Feature)
Soon, vendors will have access to a job pool with multiple open requests in their area.
Vendors can actively select jobs that match their schedule and expertise.
Priority will be given to high-performing and highly-rated vendors.
2. Preparing for the Job
A. Equipment and Materials Checklist
Ensure you have all necessary tools and supplies for the job.
Perform an equipment check to prevent delays.
Carry any protective gear, cleaning agents, or repair kits required for your service.
B. Reviewing Customer Instructions
Check any special requests or preferences listed in the job details.
Contact the customer if clarification is needed (only when necessary).
C. Planning Your RouteUse the Service Club app’s integrated map to navigate efficiently.
Plan to arrive 10-15 minutes early for a professional first impression.
3. Arriving at the Job Site
A. Professional Conduct
Greet the customer professionally.
Confirm the job details before starting.
Wear appropriate attire and identification as per Service Club guidelines.
B. Job Execution Best Practices
Follow the checklist provided in the job assignment.
Work efficiently while maintaining high-quality standards.
Address any customer concerns politely and professionally.
4. Completing the Job Successfully
A. Finalizing Work
Review your work to ensure everything meets Service Club standards.
Confirm with the customer that the job is fully completed.
Address any minor issues or final adjustments before leaving.
B. Submitting Work Reports
Log in to the Service Club Vendor Portal.
Complete the job report form, detailing the work performed.
Attach before-and-after photos if required.
Submit any necessary invoices or proof of job completion.
C. Handling Customer Feedback
Ask the customer for a review or rating.
Address any concerns immediately to prevent disputes.
Maintain a positive attitude, even if issues arise.
5. Managing Payments & Future Job Opportunities
A. Payment Process
Payments are processed based on the Service Club schedule.
Ensure all job reports and required documents are submitted to avoid payment delays.
B. Building a Strong Reputation
Completing jobs on time and with high quality increases future assignments.
Positive customer feedback and high ratings improve job priority.
C. Maximizing Job Opportunities
Stay active in the vendor portal to receive consistent job offers.
In the upcoming job pool system, vendors with high ratings will get priority job selection.
By following these steps, you’ll ensure a smooth workflow, consistent job opportunities, and high customer satisfaction as a Service Club vendor. If you have any questions about job management, visit the Help Center or contact Service Club Support.
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