Service Club offers exclusive deals and promotions to our customers and agents, making it easier for you to get the products you need at a discounted price. Whether you're using a promo code, voucher, or special offer, this guide will walk you through the process of redeeming these exclusive offers, troubleshooting common issues during checkout, and checking the expiration dates or usage limits of your offers.

1. Step-by-Step Instructions for Using Promo Codes or Vouchers

Step 1: Select Your Products

• Browse the Service Club Shop and add the products you wish to purchase to your cart. Be sure to check for any exclusive offers available on the product pages or via the "Deals" section.

Step 2: Go to Your Cart

• Once you have selected your products, click on the cart icon at the top right corner of the page to view your order summary.

Step 3: Enter Your Promo Code

• On the checkout page, look for a section labeled “Promo Code” or “Voucher Code.”

• Enter the promo code or voucher you’ve received in the designated field and click "Apply." Your discount should be reflected in the order total.

  • Example Promo Code: “SAVE20” for 20% off your order.

Step 4: Review Discount

• After applying the promo code, you will see the discount deducted from the total price. Ensure that the discount has been applied correctly before proceeding with payment.

Step 5: Proceed to Checkout

• After confirming your discount, proceed to fill in your billing and shipping information. Complete the purchase by choosing your payment method and submitting your order.

2. Troubleshooting Issues During Checkout

Sometimes issues may arise when attempting to redeem your exclusive offer. Here are some common problems and solutions:

Problem 1: Promo Code Not Working

• Solution: Double-check the promo code to ensure it is entered correctly (e.g., capitalization, no spaces). If the promo code is case-sensitive, make sure you enter it exactly as provided.

• Solution: Ensure that the promo code is still valid. Promo codes may have expiration dates or specific terms and conditions.

• Solution: Check if the promo code applies to the products in your cart. Some codes may be limited to specific product categories or minimum purchase amounts.

Problem 2: Offer Not Showing Up

• Solution: If you believe an offer should apply but it’s not showing up, try refreshing the page or clearing your browser cache and cookies.

• Solution: If the offer is time-sensitive, check the expiration date to confirm whether the deal is still valid.

Problem 3: Items Are Not Discounted

• Solution: Some offers may apply only to certain items. Review the terms of the promo code to make sure it’s applicable to your purchase.

• Solution: If you’re using multiple offers, ensure that they are compatible. Some promotions cannot be combined with others.

Problem 4: Payment Issues After Applying Code

• Solution: Ensure that your payment method is still valid. Sometimes promo codes reduce the order total, which may result in changes to your payment method or billing address.

3. Where to See Offer Expiration Dates and Usage Limits

Offer Expiration Dates

• Product Pages: When viewing a product, any exclusive offers available for that item should display the expiration date. If you have a promo code, the expiration will be listed on the page where the code was provided.

• Promo Code Details: If you received a promo code via email or a partner brand, check the communication for the expiration date. Most emails containing promo codes will have clear information on how long the offer is valid.

Usage Limits

• Terms and Conditions: For most offers, the terms and conditions will specify any usage limits, such as the number of times a promo code can be used or the minimum purchase amount.

• Discount Application: If there are limits on the use of an offer (e.g., “only one promo code per order”), this information will be displayed before applying the code.

• Checkout Notifications: If an offer has reached its usage limit, you may receive a notification during checkout indicating that the offer is no longer valid or has been fully redeemed.

Other Important Information

• Combining Offers: Some offers cannot be combined with other discounts or promotions. Be sure to review the terms to know if your promo code can be stacked with other offers.

• Limited-Time Offers: Pay attention to the duration of time an offer is available. Service Club will typically provide a countdown or expiration date on special promotions to ensure you don't miss out.

4. Final Tips for Redeeming Offers

• Be Quick: Many exclusive offers are time-sensitive, so be sure to act quickly and use your promo code before it expires.

• Sign Up for Alerts: Subscribe to Service Club’s newsletters to receive the latest offers and exclusive deals directly in your inbox.

• Check the Details: Always read the full terms and conditions for each promo code or offer to ensure you’re using it correctly and within the guidelines.

By following these steps and keeping an eye on the details of your exclusive offers, you can make the most of the discounts available in the Service Club Shop. If you run into any issues or have questions about how to use your promo codes, don’t hesitate to reach out to our customer service team for assistance.