Ensuring smooth job scheduling is essential for both vendors and customers. Service Club has clear policies for job cancellations and rescheduling to maintain efficiency, fairness, and high-quality service. This guide outlines the procedures and expectations for handling job changes.

1. Vendor-Initiated Cancellations

If a vendor needs to cancel a job, the following steps must be taken:

• Notify Service Club immediately via the app or support line.

• Provide a valid reason for the cancellation (e.g., emergency, illness, unforeseen circumstances).

• Cancel within the allowed timeframe (as outlined in Service Club’s cancellation policy) to avoid penalties.

• Assist in rescheduling if possible or provide availability for a later time.

Consequences of Last-Minute Cancellations

• Repeated last-minute cancellations may result in warnings, reduced job offers, or suspension.

• Vendors may be required to pay a cancellation fee if the cancellation affects customer satisfaction.

• Emergency cancellations will be reviewed case-by-case to determine if penalties apply.

2. Customer-Initiated Cancellations & Rescheduling

Customers may cancel or reschedule jobs, and vendors should be prepared for these changes.

Customer Cancellation Policy

• Customers can cancel a job within a specific timeframe (as defined in Service Club’s policies) without penalty.

• Last-minute cancellations may result in a partial vendor compensation fee if significant time was already allocated.

• If a customer cancels after arrival, vendors may be eligible for a partial or full payment.

Customer Rescheduling Policy

• If a customer reschedules well in advance, the vendor will have the opportunity to accept or decline the new appointment.

• If a job is rescheduled too close to the start time, Service Club may offer compensation for inconvenience.

3. No-Show & Late Arrival Policies

Vendor No-Shows or Late Arrivals

• Vendors must arrive on time or notify Service Club of any delays.

• No-shows may lead to penalties, job restrictions, or removal from the platform.

• Repeated no-shows will result in suspension or termination.

Customer No-Shows

• If a customer is not present at the job location, vendors should wait for the required grace period.
  

• After the grace period, the vendor must document the no-show and report it to Service Club Support.

• Depending on the policy, vendors may be eligible for partial or full payment.

4. Emergency Rescheduling

For sudden emergencies, vendors and customers should:

• Communicate immediately with Service Club Support.

• Provide proof of emergency (if applicable) to request rescheduling without penalty.

• Work with the support team to find an appropriate alternative date and time.

5. Final Acknowledgment

By working with Service Club, vendors agree to follow the job cancellation and rescheduling policies. Adhering to these guidelines ensures fairness, professionalism, and continued job opportunities. For any disputes or assistance, contact Service Club Support immediately.