Job Management
1. How are jobs assigned to vendors?
Jobs are assigned automatically based on your location, service category, and performance rating. In the future, vendors may have the option to select jobs from a pool.
2. How do I accept a job?
Log into the Vendor App, review available jobs, and click “Accept” to confirm your participation.
3. Can I decline a job?
Yes, but frequent declines may impact your priority in receiving future job assignments.
4. How do I view job details?
All job details, including location, customer requests, and instructions, are available in the Vendor App.
5. How much notice do I get before a job?
Most jobs are assigned at least 24 hours in advance, but urgent requests may be assigned with shorter notice.
6. Can I reschedule a job?
Rescheduling is possible, but you must communicate with Service Club and the customer as early as possible.
7. What happens if I am late to a job?
If you anticipate being late, notify the customer and Service Club support immediately. Frequent tardiness may affect your vendor rating.
8. What if I need to cancel a job?
Vendors should avoid cancellations, but if necessary, notify Service Club support and provide a valid reason.
9. Can I complete multiple jobs in a day?
Yes, you can accept multiple jobs per day, depending on your schedule and availability.
10. How do I update my availability?
You can update your work schedule and availability within the Vendor App to ensure proper job assignments.
11. What should I do if I arrive at a job and no one is there?
Wait for a reasonable time and contact the customer or Service Club support for instructions.
12. How do I confirm a job is completed?
Submit all required documentation, including before-and-after photos and completed checklists, in the Vendor App.
13. What if the job scope is different from what was listed?
Do not proceed with additional work. Contact Service Club for approval before making any modifications.
14. Can I request a different job location?
You can adjust your preferred service radius in the Vendor App, but job availability depends on demand in your area.
15. What if I need help with a job?
If you encounter difficulties, contact Service Club support or your assigned manager for assistance.
16. How should I interact with customers?
Always maintain professionalism, communicate clearly, and follow Service Club’s customer interaction guidelines.
17. What if a customer requests additional services?
Only perform additional work if it is pre-approved by Service Club. Unauthorized work may not be compensated.
18. What should I do if I damage a customer’s property?
Report the issue to Service Club immediately. Vendors may be responsible for damages, depending on circumstances.
19. How do I handle customer complaints?
Remain professional, listen to concerns, and attempt to resolve issues. Escalate serious complaints to Service Club support.
20. What if a customer refuses to let me start the job?
Contact Service Club support for guidance and do not proceed without confirmation.
21. Can I communicate with customers outside the platform?
All communication should be conducted through the Vendor App to ensure transparency and security.
22. What if a customer is rude or aggressive?
Remain calm and professional. If necessary, remove yourself from the situation and contact Service Club support.
23. How do I know if a job requires special equipment?
The job description in the Vendor App will indicate any necessary tools or special requirements.
24. What should I do if my assigned equipment is faulty?
Report any equipment issues to Service Club immediately and request a replacement if necessary.
25. Can I bring an assistant to help me on a job?
Only registered Service Club vendors can complete jobs. Assistants must be approved by Service Club.
26. How do I track my completed jobs?
Your job history and completion status can be viewed in the Vendor App.
27. Can I switch a job with another vendor?
No, job assignments cannot be transferred between vendors. If you are unable to complete a job, notify Service Club support.
28. What if a customer tips me in cash?
Vendors may accept tips, but all official payments must go through Service Club.
29. How do I ensure I get high-priority jobs?
Maintain high ratings, complete jobs on time, and minimize cancellations to improve your job ranking.
30. What if I accidentally accept a job I can’t complete?
Contact Service Club support immediately to discuss your options.
31. How do I prevent job cancellations from affecting my rating?
Minimize cancellations and always notify Service Club promptly if you need to cancel a job.
32. What if I finish a job early?
Mark the job as completed in the Vendor App and submit all required documentation.
33. Can I prioritize jobs closer to my home?
Yes, update your service area preferences in the Vendor App to focus on nearby jobs.
34. How do I extend time on a job if needed?
Contact Service Club support for approval if additional time is required.
35. What if I am assigned a job outside of my expertise?
Notify Service Club support immediately so they can reassign the job.
36. How do I get jobs during peak hours?
Keep your availability open, maintain a high rating, and check for job notifications frequently.
37. Can I set my own rates?
No, Service Club determines pricing based on market rates and service complexity.
38. What if I need to take time off?
Update your availability in the Vendor App to temporarily pause job assignments.
39. How do I maximize my earnings?
Complete jobs efficiently, maintain high ratings, and accept more job opportunities.
40. Can I cancel a job without penalty?
Occasional cancellations are allowed, but frequent cancellations may impact your job priority.
41. What if my internet or phone stops working while on a job?
Try to reconnect and complete the job. If needed, notify Service Club support from another device.
42. Do I need to complete a checklist for each job?
Yes, checklists must be completed and submitted through the Vendor App.
43. Can I accept jobs outside my normal working hours?
Yes, but make sure you can complete them before accepting.
44. What happens if a job is canceled by the customer?
You will be notified through the Vendor App, and you may receive another job assignment.
45. Can I negotiate job terms with customers?
No, all job terms are predetermined by Service Club.
46. What if I need additional supplies for a job?
Contact Service Club support for approval before purchasing supplies.
47. How do I avoid negative reviews?
Communicate professionally, follow instructions, and complete jobs to the highest standard.
48. Can I work on multiple jobs at the same location?
Yes, if multiple tasks are assigned to you.
49. How do I report fraudulent job postings?
Report any suspicious activity to Service Club support immediately.
50. What if I need additional training for certain jobs?
Service Club provides ongoing training materials and resources to help vendors improve their skills.
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