At Service Club, we ensure that vendors receive timely and accurate payments for completed jobs. Understanding the payment schedule is essential for financial planning, avoiding delays, and ensuring smooth transactions. This guide provides detailed information on when and how you’ll get paid, how to track your earnings, and what steps to take if you encounter any payment issues.

1. How Service Club’s Payment Schedule Works

Payments are processed on a set schedule, ensuring consistency and reliability for all vendors. To receive your earnings on time, it’s crucial to submit invoices correctly and before the deadline.

A. Payment Frequency

• Service Club processes biweekly payments (every two weeks).

• Payments are made via direct deposit to your registered bank account.

• The cutoff for invoice submission is typically the Sunday before a scheduled payment date.

• Any invoices submitted after the cutoff date will be included in the next pay cycle.

B. Processing & Bank Transfer Times

• Domestic Bank Transfers (U.S.): Typically take 1-3 business days to reflect in your account.

• International Transfers: May take 3-5 business days, depending on bank processing times and currency conversion.

• Weekends & Holidays: If a payment falls on a holiday or weekend, processing may be delayed until the next business day.

C. How to Check Your Payment Status

To track your payment and confirm its status:

1. Log in to the Vendor Portal Statement.

2. Navigate to the Payment History section.

3. Check the status of your latest invoice submission.

4. If the payment has been processed, confirm the estimated deposit date.

2. Submitting Invoices for Timely Payments

Submitting your invoices correctly and on time is the key to receiving your earnings without delay.

A. Submit Your Invoice Before the Deadline

• Use the Vendor Invoice Form.

• Make sure your invoice contains the correct job ID, payment amount, and completion date.

• Double-check your banking details to avoid payment rejection.

• Submit invoices before the biweekly cutoff to be included in the upcoming payment cycle.

B. Invoice Formatting & Requirements

Your invoice must include:

• Your full name (must match your bank records).

• Bank account details (correct routing and account number).

• Job details and completion confirmation.

• Total amount due with correct calculations.

Any errors in formatting or missing details may result in a payment delay.

3. Payment Dates & Processing Timeline

Understanding when you will be paid helps you plan your finances better.

A. Payment Processing Cycle

• Payments are typically processed every other Friday for invoices submitted by the previous Sunday.

• Payments delayed due to bank processing times or holidays will be deposited on the next available business day.

B. Holiday & Weekend Adjustments

If a payment date falls on a weekend or bank holiday, the deposit may be made on the next business day.

• U.S. bank holidays may affect processing times.

• Check your bank’s processing policies to anticipate any potential delays.

4. What to Do If a Payment Is Delayed

If you haven’t received your payment within the expected timeframe, take the following steps:

A. Verify Your Payment Status

1. Log into the Vendor Portal Statement and check if your invoice was submitted and approved.

2. Confirm that the payment has been processed and sent.

B. Check Your Bank Account

• Ensure that your banking details are correct and up to date in the Vendor Portal.

• Check if your bank has a processing delay (especially for international transfers).

• If you recently changed banks, update your details immediately to avoid further delays.

C. Contact Service Club Support

If your payment is still missing after 5 business days, reach out to Service Club Support:

• Via the Vendors App – Submit a support request.

• Via Email – Provide your invoice details, payment confirmation, and job ID for faster resolution.

• Via Your Bank – If Service Club confirms that the payment has been sent, contact your bank to verify if it is on hold.

5. Best Practices for Ensuring Timely Payments

🔹 Submit invoices before the deadline – Late invoices result in postponed payments.

🔹 Keep banking details updated – Incorrect information can lead to payment rejection.

🔹 Monitor payment history regularly – Track all transactions through the Vendor Portal.

🔹 Plan for processing delays – Be aware that payments may take a few extra days depending on your bank.

🔹 Enable bank notifications – Set up alerts for incoming payments to stay updated.

🔹 Use a business account for payments – Keeping business transactions separate from personal finances simplifies tax reporting.

6. Understanding Payment Deductions & Fees

Depending on your bank, payments may be subject to fees or deductions:

A. Bank Transfer Fees

• Some banks charge fees for receiving direct deposits.
  

• If possible, use a bank that offers free or low-cost transfers.

B. Currency Conversion Fees (For International Vendors)

• If you are outside the U.S., your bank may charge currency conversion fees.

• Check with your bank to understand the exchange rates and fees.

C. Service Club Platform Fees

• If applicable, any platform fees will be deducted before payment processing.

• You can view a breakdown of any deductions in the Vendor Portal.

7. Need Assistance?

If you have any questions regarding your payment schedule, missing payments, or invoice submission, contact Service Club Support through:

• Vendors App: Submit a support request.

• Email: Reach out to the Service Club finance team.

• Live Chat (Coming Soon): A real-time chat feature will soon be available in the Vendors App.

By following this guide, you can ensure that your payments are processed smoothly, securely, and on time. If you need any assistance, don’t hesitate to reach out for help!