To receive payments from Service Club, vendors must correctly set up and verify their bank details in the Vendor Payment Portal. Ensuring your banking information is accurate will prevent delays and ensure smooth, timely payouts. This comprehensive guide provides step-by-step instructions, troubleshooting solutions, security best practices, and expert tips to ensure you receive your earnings without any issues.

1. How to Add Your Bank Details

Setting up your bank details correctly is essential for receiving payments on time. Follow these steps to ensure a hassle-free process.

A. Log in to the Vendor Payment Portal

1. Visit the Vendor Portal Statement.
2. Enter your login credentials to access your account.
3. If you have not set up your account yet, follow the instructions provided in your onboarding email.

B. Navigate to Payment Settings

1. Once logged in, click on “Payment Details” or “Banking Information” in the dashboard.
2. Select “Add Bank Account” (if setting up for the first time) or “Edit Details” (if updating existing information).

C. Enter Your Bank Account Information

Ensure that all details are accurate before submitting to prevent payment failures. You will typically need to provide the following information:

• Full Name – The name associated with your bank account (must match your official bank records).
• Bank Name – Your financial institution’s official name.
• Bank Account Number – Your unique account number where funds will be deposited.
• Routing Number (ACH/ABA in the U.S.) – A nine-digit number used for direct deposits.
• SWIFT/BIC Code – If applicable for international payments.
• Bank Address – Some banks require an address for verification purposes.
• Account Type – Indicate whether it’s a checking or savings account.

🔹 Important: Double-check that all information is correct before submitting, as incorrect details can lead to payment rejection or delays.

D. Verify Your Banking Information

• Review all entries carefully before clicking “Save” or “Submit”.
• If your bank requires two-step verification, follow the provided instructions.
• You may receive a small test deposit (within 1-3 business days) to verify your account—check your bank statement and confirm the amount if prompted.

2. Updating or Changing Your Bank Details

If you need to update your banking information, follow these steps:

1. Log in to the Vendor Payment Portal.
2. Go to “Payment Settings” and click “Edit Bank Details”.
3. Enter your new banking details and double-check for accuracy.
4. Save the changes and allow up to 48 hours for updates to take effect.

🔹 Best Practice: If you are switching banks, update your details before the next scheduled payout to avoid disruptions.

3. Common Issues and Troubleshooting

If you experience issues setting up your bank details, check the following:

A. Incorrect Account Information

• Ensure all numbers (account, routing, SWIFT) are entered correctly.
• Confirm that the name on the account matches exactly as registered with your bank.

B. Bank Account Verification Issues

• Some banks require additional verification before allowing deposits from third-party services.
• Contact your bank to ensure they accept payments from Service Club.

C. Payment Rejected or Delayed

• If a payment was rejected, check for incorrect banking details.
• If you recently changed banks, update your details in the Vendor Portal immediately.
• Ensure your bank account is active and allows electronic deposits.

D. Still Having Issues?

• Contact Service Club Support via the Vendors App or email.
• If necessary, reach out to your bank’s customer service for troubleshooting.

4. Best Practices for Secure & Smooth Payouts

Follow these guidelines to ensure that your payouts are secure and processed without delay:

A. Use a Dedicated Bank Account for Business Payments

• If possible, set up a separate business account to track payments efficiently.
• This simplifies tax reporting and prevents personal spending mix-ups.

B. Enable Direct Deposit Notifications

• Many banks allow you to set up SMS or email alerts for incoming payments.
• This ensures you are immediately notified when a payment is received.

C. Keep Your Banking Information Updated

• If you change your bank, update your details in the Vendor Portal before the next scheduled payout.
• Review your account details periodically to ensure they remain correct.

D. Check for Banking Fees

• Some banks charge fees for incoming direct deposits—review your bank’s policies to avoid unexpected deductions.
• If possible, choose an account that offers free direct deposits.

E. Monitor Your Payment History

• Regularly check your Vendor Payment Portal for transaction history.
• If a payment is missing, verify that all details were submitted correctly.

5. Understanding the Payout Schedule

A. When Will I Get Paid?

• Service Club processes payments on a set schedule.
• If you miss the invoice submission deadline, your payment will be included in the next cycle.
• Contact Service Club Support for the latest payment processing dates.

B. How Long Does It Take to Receive a Payment?

• Domestic bank transfers (U.S.): Typically take 1-3 business days to reflect in your account.
• International transfers: May take 3-5 business days depending on your bank’s processing time.

C. What If My Payment Is Late?

If you haven’t received your payment within the expected timeframe:

1. Check the Vendor Portal – Confirm that the payment was processed.
2. Verify your bank details – Ensure there were no errors in your account information.
3. Contact your bank – Ask if the payment is pending or if there were issues processing it.
4. Reach out to Service Club Support – If everything seems correct but you still haven’t received your payout, request a payment status update.

6. Need Assistance?

If you encounter any issues while setting up or updating your bank details, contact Service Club Support for prompt assistance. Keeping your payment details up to date ensures timely, hassle-free payouts!

🔹 Support Contact Options:

• Vendors App: Submit a support request.
• Email: Reach out to Service Club’s finance team for direct assistance.
• Live Chat (Coming Soon): A real-time chat feature will soon be available in the Vendors App.

By following this guide, you can ensure that your payments are processed smoothly, securely, and on time. If you have any questions, don’t hesitate to reach out for help!