Service Club vendors use the Zoho One platform, including the Vendors App, for job management, time tracking, and invoicing. If you experience issues with the platform, this guide provides common troubleshooting steps and support options to help you resolve problems quickly.

1. Common Login Issues & Solutions

A. Forgotten Password

• Click on “Forgot Password” on the login page.

• Follow the instructions to reset your password.

• Check your email inbox (including spam/junk folders) for the reset link.

B. Invalid Email or Password

• Ensure that you’re using the correct email registered with Service Club.

• Retype your password carefully, checking for caps lock or special characters.

• If the issue persists, reset your password.

C. Invitation Link Not Received

• Check your spam/junk folder for the invitation email.

• Ensure that your email address is correctly registered with Service Club.

• Contact technical support if you still haven’t received the link.

2. Issues with the Vendors App

A. App Not Downloading or Installing

• Ensure you have sufficient storage space on your phone.

• Restart your device and try downloading again.

• If using iOS, check if the App Store has region restrictions.

• If using Android, enable installations from unknown sources if required.

B. App Crashing or Freezing

• Restart your device and close other running apps.

• Check for updates in the app store and install the latest version.

• Clear the app cache and data in your phone settings.

• If the issue continues, uninstall and reinstall the app.

C. Unable to Start or Stop Timer

• Ensure you have a stable internet connection.

• Restart the Vendors App and try again.

• Contact technical support if the timer is unresponsive.

3. Issues with Job Notifications & Assignments

A. Not Receiving Job Notifications

• Verify that your email and phone number are correct in the Vendors App.

• Check your email’s spam/junk folder for job alerts.

• Ensure SMS notifications are enabled on your phone.

B. Job Not Appearing in the App

• Refresh the app or log out and log back in.

• Ensure your app is updated to the latest version.

• Contact Service Club Support if the issue persists.

4. Troubleshooting Payment & Invoice Submission Issues

A. Unable to Submit Invoices

• Ensure you’re using the correct invoice form: Vendor Invoice Form.

• Double-check that all required fields are filled correctly.

• If the form isn’t loading, clear your browser cache or try another browser.

B. Payment Portal Access Issues

• Log in to the Vendor Payment Portal: Vendor Portal Statement.

• Ensure your credentials are correct.

• If you cannot access the portal, reset your password or contact Service Club Support.

5. Contacting Technical Support

If you are still facing platform issues, you can contact:

• Technical Support: Reach out via the Vendors App or email.

• Your Service Club Manager: If you need guidance on using the platform.

• Technical Assistance Manager: Available to troubleshoot and resolve Zoho One platform issues.

For urgent issues, please contact Service Club Support as soon as possible to avoid delays in job assignments or payments.

By following these troubleshooting steps and reaching out for support when needed, you can ensure a smooth experience with the Service Club platform.