Maintaining a professional image and adhering to ethical work practices are key aspects of being a successful vendor with Service Club. Our dress code and professional conduct policies ensure a high standard of service, customer trust, and a positive reputation for all vendors. This guide outlines expectations regarding appearance, behavior, and communication while representing Service Club.

1. Importance of Dress Code & Professional Conduct

As a Service Club vendor, your presentation and behavior directly impact customer experience and company reputation. Adhering to professional attire and conduct guidelines helps:

• Build trust and credibility with clients.

• Promote a unified and professional brand image.

• Ensure safety and hygiene during service delivery.

• Improve customer satisfaction and job success rates.

2. Dress Code Guidelines

A. General Appearance

• Wear clean, well-maintained clothing that is appropriate for the job.

• Avoid overly casual or unprofessional attire, such as ripped jeans, tank tops, or offensive graphics.

• Maintain good personal hygiene, including fresh breath and clean hands.

• Keep hair neatly groomed and, if applicable, tied back for safety.

B. Standard Attire for Vendors

• Branded uniforms or shirts (if provided by Service Club) must be worn when required.

• Work-appropriate pants or jeans in good condition.

• Closed-toe, slip-resistant shoes for safety.

• Protective gear, such as gloves, masks, or safety goggles, as required for specific tasks.

C. Special Attire Requirements (Based on Service Type)

• Cleaning Services: Wear gloves, aprons, or masks when handling cleaning chemicals.

• Maintenance & Repair: Use appropriate safety gear, such as steel-toe boots and eye protection.

• Outdoor Services: Wear weather-appropriate clothing and high-visibility vests when necessary.

• Customer-Facing Roles: Maintain a tidy, approachable, and professional appearance.

3. Professional Conduct Expectations

A. Communication & Customer Interaction

• Greet clients politely and professionally.

• Use clear and respectful language in all interactions.

• Avoid arguing or engaging in disputes with customers.

• If a conflict arises, report the issue to Service Club support instead of handling it personally.

B. Work Ethics & Behavior

• Arrive on time and prepared for scheduled jobs.

• Complete all tasks thoroughly and efficiently.

• Follow job-specific safety protocols at all times.

• Maintain a positive and solution-oriented attitude.

• Do not engage in unauthorized side jobs or accept direct payments from clients.

C. Workplace Conduct & Professionalism

• No smoking, vaping, or consuming alcohol during work hours or on job sites.

• No use of offensive language, inappropriate jokes, or unprofessional behavior.

• Respect customer property by working carefully and avoiding damage.

• Follow confidentiality guidelines, ensuring customer information remains private.

4. Hygiene & Personal Presentation

• Maintain good personal hygiene (fresh breath, clean hands, and proper grooming).

• Avoid wearing strong perfumes or colognes that may cause discomfort to clients.

• Keep nails trimmed and clean.

• Wear fresh and unwrinkled clothing to present a neat appearance.

5. Compliance & Consequences of Violations

Service Club expects all vendors to comply with the dress code and conduct policies. Failure to meet these standards may result in:

• Warnings or corrective actions.

• Job cancellations or customer complaints affecting job opportunities.

• Suspension or termination of vendor status for repeated violations.

To maintain a professional relationship with clients and uphold Service Club’s reputation, always adhere to these guidelines and take pride in your work and appearance.

6. Final Acknowledgment

By working as a vendor with Service Club, you agree to:

• Maintain a professional dress code and appearance at all times.

• Follow ethical and respectful conduct in all client interactions.

• Uphold Service Club’s values of reliability, professionalism, and high-quality service.

For any questions regarding attire, behavior, or professionalism, contact Service Club Support.