Maintaining clean and sanitized environments is essential for residential and commercial properties. Service Club vendors specializing in maid services must adhere to professional cleaning standards, safety regulations, and client-specific requirements. This guide outlines the responsibilities, service tasks, equipment requirements, performance standards, and reporting procedures for maid service professionals.

1. Responsibilities of a Maid Service Professional

Service Club vendors performing maid services are responsible for:

• Providing high-quality cleaning for residential and commercial spaces.

• Following safety regulations, environmental standards, and client-specific requirements.

• Ensuring all assigned areas are thoroughly cleaned, disinfected, and organized.

• Documenting work completion and providing before-and-after verification of cleaned spaces.

2. Services Provided by Maid Service Professionals

A. General Cleaning Services

• Surface Cleaning: Dusting, wiping, and sanitizing furniture, countertops, and fixtures.

• Floor Cleaning: Vacuuming, sweeping, mopping, and spot-cleaning carpets and rugs.

• Trash Removal: Emptying garbage cans and disposing of waste in designated areas.

• Bathroom Sanitation: Cleaning sinks, toilets, bathtubs, showers, mirrors, and tile surfaces.

• Kitchen Cleaning: Wiping down appliances, disinfecting countertops, cleaning sinks, and mopping floors.

• Restocking Supplies: Replenishing cleaning supplies, paper products, soap, and other necessary items.

B. Deep Cleaning Services (As Required)

• Carpet & Upholstery Cleaning: Treating stains, vacuuming, and deep-cleaning fabrics.

• Window Washing (Interior Only): Cleaning glass surfaces, wiping down frames, and removing streaks.

• Baseboards & Wall Spot Cleaning: Removing scuff marks and dirt accumulation.

• Appliance Cleaning: Deep cleaning inside ovens, refrigerators, microwaves, and dishwashers.

C. Move-In/Move-Out Cleaning

• Empty Property Cleaning: Ensuring vacant units or homes are thoroughly cleaned before or after a tenant’s stay.

• Cabinet & Drawer Cleaning: Wiping down and disinfecting storage spaces.

• Detailing Fixtures & Light Switches: Removing dust, stains, and buildup from small surfaces.

D. Special Projects (Upon Request & Pre-Approval)

• Post-Construction Cleanup: Removing dust, debris, and leftover materials from renovation projects.

• Laundry Services: Washing, drying, folding, and organizing clothes or linens (if requested).

• Organization & Decluttering: Assisting with tidying up, arranging household items, and optimizing space.

3. Equipment & Materials Requirements

A. Contractor-Supplied Equipment

Vendors must have access to and maintain the following tools and materials unless provided by Service Club:

• High-quality vacuum cleaner, mop, broom, and dustpan.

• Microfiber cloths, sponges, scrub brushes, and dusters.

• Cleaning solutions for various surfaces (glass, wood, tile, stainless steel, etc.).

• Disinfectants, sanitizing sprays, and eco-friendly cleaning agents (where required).

• Protective gloves and any necessary personal protective equipment (PPE).

B. Service Club-Supplied Equipment (If Applicable)

In some cases, Service Club may provide specialized cleaning equipment for specific jobs. Vendors using Service Club-provided equipment must:

• Ensure proper maintenance and care.

• Report any equipment damage or malfunctions immediately.

• Return all loaned equipment after job completion.

4. Work Quality & Performance Standards

All maid service vendors must adhere to Service Club’s Quality Assurance Standards, ensuring:

• Thorough cleaning of all assigned areas per company and client expectations.

• No visible dirt, dust, stains, or residues left behind.

• Odor-free, sanitized, and fresh spaces after cleaning.

• Timely job completion according to the assigned schedule.

• Proper waste disposal following eco-friendly and client-specific guidelines.

• Completion of a job checklist, submitted via the Service Club App, to verify work quality.

5. Reporting & Documentation Requirements

Accurate reporting is essential for job verification, quality control, and payment processing. Vendors must:

• Clock in and out via the Service Club App for internal records and accountability.

• Upload before-and-after photos for quality assurance purposes.

• Submit a completed job checklist confirming all assigned tasks were performed.

6. Failure to Meet Expectations & Rework Requests

Service Club reserves the right to withhold payment or require rework at no additional cost if:

• The assigned cleaning work is not fully completed according to the agreed scope of work.

• The client reports unsatisfactory results, such as unclean areas or overlooked details.

• Required checklists, photos, or documentation are missing or incomplete.

• Repeated failure to meet expectations may result in contract termination.

To avoid rework requests, vendors should:

• Follow all job checklist requirements.

• Confirm customer satisfaction before marking the job as complete.

• Report any unexpected job challenges to Service Club support immediately.

7. Additional Work & Special Requests

For services beyond standard maid service tasks, vendors must seek prior approval from Service Club management. These include:

• Organizing and decluttering services beyond regular cleaning.

• Special projects such as extended deep-cleaning sessions.

Additionally, vendors must not accept direct payments or private job offers from Service Club clients without authorization.

8. Vendor Acknowledgment & Agreement

By working as a maid service professional with Service Club, you agree to:

• Follow all safety and industry regulations.

• Provide high-quality service in every cleaning job.

• Submit accurate reports and documentation for verification.

• Maintain professionalism and integrity in all customer interactions.

By adhering to these guidelines, vendors can ensure smooth job completion, high customer satisfaction, and continued success within Service Club.

For any questions regarding job procedures, equipment, or reporting, contact Service Club Support.