Introduction

Service Club is dedicated to providing exceptional field services while maintaining the highest standards of professionalism, integrity, and responsibility. This Vendor Code of Ethics sets the foundation for vendor behavior, service delivery, and business practices. By adhering to these principles, vendors contribute to a positive reputation, satisfied customers, and a thriving work environment.

This document outlines Service Club's ethical expectations, covering key areas such as professionalism, customer service, compliance, safety, financial integrity, and accountability. All vendors must read, understand, and commit to these ethical guidelines before accepting jobs.

1. Professionalism & Integrity

Vendors represent Service Club and must always demonstrate honesty, fairness, and integrity. Ethical professionalism builds trust and ensures long-term success for vendors and the company alike.

A. Honest & Transparent Conduct

• Always be truthful in communications, reports, and job documentation.

• Never engage in misrepresentation, fraud, or deceptive practices.

• Provide accurate and complete details regarding services rendered.

• Disclose any potential conflicts of interest that may affect job performance.

B. Ethical Decision-Making

• Make fair and unbiased decisions in all job-related activities.

• Seek guidance if faced with ethical dilemmas or questionable situations.

• Refrain from accepting gifts, kickbacks, or bribes in exchange for preferential treatment.

• Always adhere to Service Club policies, even when dealing with difficult customers or challenging circumstances.

C. Confidentiality & Data Protection

• Protect customer and Service Club information from unauthorized use.

• Never share customer data, job details, or proprietary company information.

• Use secure methods to store and transmit work-related documentation.

2. Customer Service Excellence

Customer satisfaction is at the core of Service Club’s success. Vendors must prioritize delivering high-quality service while fostering positive interactions with clients.

A. Respect & Courtesy

• Treat every customer with kindness, patience, and respect.

• Listen attentively and address concerns professionally.

• Never engage in arguments, disrespectful language, or aggressive behavior.

B. Clear & Effective Communication

• Explain services, timelines, and expectations clearly and honestly.

• Keep customers informed of any delays, changes, or unexpected issues.

• Confirm customer satisfaction before marking a job as complete.

C. Problem Resolution & Conflict Management

• Address customer complaints professionally and seek solutions.

• If a dispute cannot be resolved on-site, report it to Service Club Support.

• Avoid making unauthorized promises or commitments outside the service agreement.

3. Compliance & Safety Standards

Ensuring workplace safety and regulatory compliance is critical for protecting vendors, customers, and the community.

A. Adherence to Laws & Regulations

• Follow all applicable local, state, and federal laws regarding service work.

• Obtain necessary permits and certifications before performing regulated services.

• Understand and comply with environmental and labor laws affecting service delivery.

B. Workplace Health & Safety

• Use protective gear and safety equipment as required.

• Follow OSHA guidelines and industry best practices to prevent injuries.

• Report hazardous conditions, accidents, or safety violations immediately.

• Do not perform tasks beyond your qualifications or certification level.

4. Financial Integrity & Fair Business Practices

Vendors must conduct all financial transactions and service agreements with honesty and fairness.

A. Transparent Pricing & Billing

• Charge only pre-approved rates as defined by Service Club.

• Never accept cash payments or unauthorized fees from customers.

• Provide accurate invoices and job reports for all services performed.

B. No Fraudulent Activity

• Do not inflate service hours or add unapproved fees.
  

• Report any suspicious activity, overcharges, or potential fraud to Service Club.

• Do not falsify checklists, reports, or job completion documents.

C. No Direct Customer Transactions

• Vendors must not accept private jobs from Service Club customers.

• All payments must be processed through Service Club to ensure fairness and accountability.

5. Workplace Conduct & Ethical Behavior

Vendors must maintain a professional and respectful workplace environment at all times.

A. Respect for Colleagues & Customers

• Treat all customers, vendors, and Service Club employees with dignity.

• Avoid discriminatory behavior, harassment, or offensive language.

• Collaborate and support fellow vendors to maintain a positive work culture.

B. Substance-Free Work Environment

• Do not perform jobs under the influence of alcohol, drugs, or impairing substances.

• Report unsafe behavior related to substance use on job sites.

C. Ethical Use of Equipment & Resources

• Use Service Club supplied tools and resources responsibly.

• Do not engage in theft, misuse, or unauthorized selling of company property.

6. Accountability & Consequences for Violations

Failure to adhere to Service Club’s Code of Ethics may result in penalties, job restrictions, or termination.

A. Consequences of Ethical Violations

• Verbal or written warnings for minor infractions.

• Job suspensions or payment holds for serious violations.

• Permanent removal from Service Club for repeated or major ethical breaches.

B. Reporting Violations

• Vendors who witness unethical behavior should report it to Service Club Support.

• Service Club will investigate violations confidentially and take appropriate action.

7. Commitment to Ethical Excellence

By accepting jobs through Service Club, vendors commit to upholding this Code of Ethics, ensuring fair treatment of customers, high-quality service, and adherence to safety and professional standards.

For further clarification or questions regarding ethical expectations, contact Service Club Support immediately.