How Can I Track the Status of My Support Ticket?
If you’ve contacted Service Club Support with a question, issue, or return request, your inquiry is logged as a support ticket. Knowing how to track your ticket ensures you're never left in the dark about the progress or resolution timeline.
In this article, we’ll show you how to view your tickets, what the different ticket statuses mean, and how to follow up if you need further assistance.
🔍 Viewing Open and Past Tickets in Your Dashboard
You can check the status of your support tickets directly through your Service Club account.
Here's how:
Log In to your account on ServiceClub.shop or the Service Club app.
Go to “My Account” or tap the Menu (☰).
Select Support Tickets or Help Center.
You’ll see a list of:
Open Tickets (those still being handled)
Past Tickets (those already resolved or closed)
Click on any ticket to view full details, including messages, support replies, and timestamps.
💡 Tip: If you submitted your request by email, you can also track the ticket via email threads in your inbox. You’ll receive updates as your ticket progresses.
📌 Understanding Ticket Statuses
Each ticket is labeled with a status so you can easily see where it stands:
Open – Your ticket has been received and is waiting to be reviewed by a support agent.
In Progress – A support agent is actively working on your case.
Awaiting Customer Reply – The agent has responded and is waiting for more info from you.
Escalated – Your issue has been passed to a senior support team or specialist.
Resolved – The issue has been addressed and closed. You can still reply if something’s not fully resolved.
Closed – The ticket has been finalized. If needed, you can reopen it by replying.
🔄 Don’t see an update? Refresh your dashboard or check your email spam folder for missed replies.
📬 How to Follow Up on Unresolved Issues
If you feel your ticket hasn't been resolved or you'd like a faster update, here's what you can do:
Option 1: Reply Directly to the Ticket
Just type a new message into the ticket thread on your dashboard or reply to the support email you received. This will reopen the ticket and notify our team.
Option 2: Start a Live Chat
For urgent matters, head to our website and start a Live Chat. Mention your Ticket Number to speed things up.
Option 3: Call Support
If available in your region, you can call us and provide your ticket number. Find our latest phone contact details on the Contact Page.
✅ Summary
Tracking your support ticket helps ensure smooth communication and fast resolution. Here's a quick recap:
Check ticket status in your dashboard or app.
Understand each status so you know what’s happening.
Follow up easily by replying or using live chat.
Have a concern? We're always happy to help. Your satisfaction is our top priority!
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