How Do I Contact Customer Support?

How Do I Contact Customer Support?

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Whether you have a question about a product, need help with an order, or want to report an issue, our Customer Support team is here to assist you. We offer multiple contact methods so you can get help in the way that’s most convenient for you. This article explains how to reach us, when we’re available, and how to get the fastest response.

Notes
📞 Available Contact Methods

You can reach Service Club Support through several easy-to-use channels:

  • Live Chat (Recommended for Fastest Help)

    • Available directly on the Service Club website

    • Click the chat icon in the bottom-right corner

    • Get real-time assistance from a support agent

  • Email

  • Phone Support (if available in your region)

    • For urgent issues or order changes

    • Check our Contact Page for the latest phone number

  • Amazon Orders

    • If you purchased through Amazon, please contact us via the Amazon Orders > Contact Seller section

Notes
🕒 Business Hours and Response Time

  • Live Chat:

    • Monday to Friday: 9:00 AM – 6:00 PM (local time)

    • Response time: typically under 5 minutes

  • Email Support:

    • 7 days a week

    • Response time: within 24 hours (usually much faster during business hours)

  • Phone Support:

    • Monday to Friday: 10:00 AM – 4:00 PM

    • Wait times may vary depending on volume

Note: During holidays or major sales events, response times may be slightly longer. We appreciate your patience!

Notes
📱 How to Use the In-App Help Feature

If you're using the Service Club mobile app, there’s a built-in support feature to quickly get help:

  1. Open the Service Club app

  2. Tap the Menu (☰) in the top-left corner

  3. Select Help Center

  4. Choose from:

    • Browse FAQs

    • Submit a Support Request

    • Start Live Chat

You can track your support ticket history directly inside the app for added convenience.

Notes
Quick Tips Before Contacting Support

  • Always include your Order Number if your issue is related to a purchase.

  • Screenshots or photos help us resolve issues faster.

  • Be clear and specific so we can assist you quickly.

Notes
We're Here to Help ❤️

Customer support is a core part of our commitment to great service. Whether it’s a simple question or something urgent, don’t hesitate to reach out—we’re ready to help.

Still have questions? Click Live Chat and say hello!

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