What Information Should I Provide When Contacting Support?
Whether you’re asking about an order, reporting an issue, or looking for assistance with your account or product, providing the right details up front will help our support team resolve your case faster. Here's everything you should include to make your request as smooth and efficient as possible.
1. Details to Include for Faster Resolution
Providing complete and accurate information helps us identify your issue quickly and offer the best solution. When reaching out, please include the following (where applicable):
For Orders:
Your Full Name
Amazon Order Number (if purchased via Amazon)
Product Name or SKU
Date of Purchase
Shipping Address (if related to delivery)
For Vendor-Related Questions:
Job ID or Reference Number
Your Vendor Account Email or ID
Service Date and Location
Client Name (if applicable)
For General Support:
A clear description of the issue
Any relevant steps you've taken so far
Expected outcome or specific question
The more precise your request, the faster we can help.
2. How to Submit Screenshots or Documents
Sometimes visual proof can speed up troubleshooting, especially in cases of:
Damaged or incorrect product deliveries
Technical errors
Payment confirmations
App or platform glitches
To Send Files or Images:
Email support at: support@serviceclub.shop
Attach screenshots or documents directly
Include a short caption or note describing what the screenshot is showing
Tip: Use the subject line like: “Order Issue – Damaged Item #123456”
Make sure file sizes are below 10MB and in standard formats (.jpg, .png, .pdf).
3. Tips for Clear and Effective Communication
To help us help you faster, follow these best practices:
✅ Be Specific
Instead of saying "My order is wrong", try:
“I received the wrong vacuum attachment in order #112-5556789 placed on March 20.”
✅ Use Bullet Points or Numbered Lists
This helps us process your issue step-by-step.
✅ Keep It Polite and Concise
A respectful tone keeps communication productive and smooth.
✅ Include Preferred Contact Method
If you prefer a call or WhatsApp reply, let us know in the message.
Need Immediate Help?
Live Chat: Available on our website during business hours
Email: support@serviceclub.shop
Response Time: We aim to respond within 24–48 hours (Monday–Friday)
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