At Service Club, we understand that vendors may encounter technical difficulties, account-related concerns, or payment inquiries that require assistance. While email, live chat, and phone support are available, submitting a support ticket through the Vendor Dashboard is often the most effective way to resolve complex issues.

A support ticket creates a formal record of your request, ensuring that it is assigned to the appropriate team for resolution. It also allows you to track progress and receive updates until the issue is resolved.

This guide will walk you through:

• How to create a support ticket step by step

• What information to include to get a faster response

• How to track the status of your request

Step 1: Access the Support Ticket System

To submit a support ticket, follow these steps:

1. Log in to your Service Club Vendor Dashboard.

2. Click on the Help Center or Support tab (usually located in the top navigation menu).

3. Select Submit a Ticket or Create a New Request to start a new support case.

4. Choose the Category that best describes your issue (e.g., Payment Inquiry, Account Issue, Technical Support, Job Disputes).

5. Proceed to fill in the details of your request.

💡 Tip: Submitting a support ticket through the Vendor Dashboard is the most efficient method because it automatically links your request to your vendor profile, reducing response time.

Step 2: Provide Essential Information in Your Support Request

The more details you provide, the faster the support team can assist you. Here’s what to include in your support request:

1. Subject Line

Use a clear and descriptive subject so the team can quickly understand your issue. Examples:

• ❌ Bad: "Payment Problem"

• ✅ Good: "Missing Payment for Invoice #12345 – Submitted on March 10"

2. Detailed Description of the Issue

Clearly explain what happened. Answer these key questions:

• What specific problem are you experiencing?

• When did it start? (Exact date and time, if possible)

• Have you tried any troubleshooting steps?

• If it’s a payment issue, include invoice numbers, job IDs, and transaction details.

• If it’s a technical issue, specify which device and browser you’re using.

Example:
"I submitted my invoice (#12345) on March 10, but I have not received payment. The expected payout date was March 20, but the funds are not showing in my bank account. I checked my Vendor Dashboard, and the status says 'Processing' since March 15. Could you please confirm if there is a delay?"

3. Attach Supporting Documents (if applicable)

To speed up the resolution process, attach any necessary documents, such as:

• Screenshots of error messages

• PDF copies of invoices

• Bank statements (for payment verification)

4. Contact Information

Make sure your email and phone number are up to date so the support team can contact you if needed.

Step 3: Submit Your Ticket and Track Its Status

Once you have completed your request, click "Submit" to send your support ticket. You should receive a confirmation email with a ticket number.

How to Track Your Ticket’s Status

1. Go to the Support Tickets section in the Vendor Dashboard.

2. Find your ticket in the list (search by ticket number or issue type).

3. Check the status update (e.g., Open, In Progress, Resolved).

4. If you need to provide additional details, click Reply within the ticket.

Ticket Statuses:

• Pending – Your request has been received, and a support agent will review it soon.

• In Progress – A support agent is actively working on your request.

• Resolved – Your issue has been addressed. If you still need help, you can reopen the ticket.

💡 Tip: If you haven’t received a response within the expected timeframe, reply within the ticket instead of submitting a new one to avoid duplication.

When to Use a Support Ticket vs. Other Support Channels

Use a Support Ticket for:

• Payment issues (delays, incorrect amounts, missing invoices)

• Technical issues (login problems, app errors, dashboard bugs)

• Job disputes or service-related concerns

Use Other Support Channels for:

• Urgent concerns (job cancellations, immediate troubleshooting) – 📞 Phone Support

• General questions about policies, onboarding, or job requirements – 📩 Email Support or 💬 Live Chat

Conclusion

Submitting a support ticket through the Service Club Vendor Dashboard is the best way to handle complex issues while keeping track of your request. By providing clear details, attaching relevant documents, and following up appropriately, you can get a faster resolution to your concerns.

If you need urgent assistance, use Live Chat or Phone Support for a quicker response. But for payment issues, detailed technical problems, or formal disputes, a support ticket ensures your request is properly documented and escalated when needed.

💡 Remember: Service Club is here to help you succeed! 🚀