At Service Club, we prioritize vendor success and provide multiple support channels to assist with any issues related to job assignments, payments, platform access, or technical difficulties. If you need help, follow this guide to reach the right support team quickly.

1. When to Contact Support

You can contact Service Club Support for assistance with:

• Job Assignments – Issues with job availability, scheduling, or rescheduling.

• Payments & Invoices – Questions about invoice submission, payment processing, or delays.

• Technical Issues – Problems with the Vendors App, Zoho One platform, or login difficulties.

• General Inquiries – Any other concerns regarding your work as a Service Club vendor.

2. Support Contact Methods

We offer multiple ways to reach our support team, ensuring quick resolutions.

A. Contacting Technical Support

For login issues, app malfunctions, or technical difficulties:

• Via the Vendors App – Open the app and go to Support to submit a request.

• Email: [Support Email] – Reach out with detailed information about your issue.

• Live Chat (Coming Soon): A real-time chat feature will soon be available within the Vendors App.

B. Contacting Your Manager

For job-related concerns, scheduling changes, or policy questions:

• Call or message your assigned Service Club manager for direct assistance.

C. Payment & Invoice Support

For inquiries about payments, invoice submission, or financial discrepancies:

• Submit invoices via the Vendor Invoice Form.

• Check your payment history in the Vendor Portal Statement.

• If payments are delayed or incorrect, contact Service Club’s finance team via email or the support portal.

3. How to Get the Fastest Support

To speed up resolution time:

• Provide all necessary details – Include job IDs, error messages, and relevant screenshots.

• Use the correct contact method – Contact the right department based on your issue.

• Be patient and professional – Our team is committed to resolving your concerns as efficiently as possible.

4. Emergency Support

If you experience an urgent issue that requires immediate attention (e.g., app failure during a job, safety concerns, or job disputes), contact your Service Club manager or technical assistance manager directly.

By using these support channels effectively, you can resolve issues quickly and continue working smoothly with Service Club. If you need assistance, don’t hesitate to reach out!