Emergency restoration is a critical service that ensures residential and commercial properties are properly restored after damage caused by water, fire, mold, or storms. Service Club vendors specializing in emergency response must adhere to industry standards, safety regulations, and company policies to deliver high-quality restoration services. This guide outlines the responsibilities, equipment requirements, performance standards, and reporting procedures for emergency restoration technicians.

1. Responsibilities of Emergency Restoration Vendors

Service Club vendors providing emergency restoration services are responsible for:

• Responding promptly to emergency situations, including water, fire, mold, and storm damage.
• Conducting thorough mitigation efforts to prevent further property loss.
• Ensuring compliance with safety protocols and industry regulations.
• Completing detailed service reports with documented evidence of restoration work.

2. Services Provided by Emergency Restoration Vendors

A. Water Damage Restoration

• Extract standing water from affected areas using industrial-grade pumps.
• Remove damaged flooring, drywall, and insulation to prevent mold growth.
• Install and operate dehumidifiers and air movers to dry out spaces efficiently.
• Clean and sanitize surfaces to eliminate bacteria and mold risks.

B. Fire & Smoke Damage Restoration

• Assess structural damage and determine salvageable materials.
• Clean soot, smoke residue, and odors from walls, ceilings, and surfaces.
• Use specialized equipment to eliminate lingering smoke smells.
• Assist in debris removal and property stabilization after a fire.

C. Mold Remediation & Prevention

• Identify and remove mold-affected areas following strict safety protocols.
• Apply antimicrobial treatments to prevent mold regrowth.
• Set up air scrubbers and HEPA vacuums to remove airborne mold spores.

D. Storm & Disaster Recovery

• Secure and board up damaged windows, doors, and roofs after storms.
• Remove fallen trees, debris, and hazardous materials from properties.
• Assist in structural drying and preparation for reconstruction.

E. Emergency Response & Mitigation (Upon Approval)

• Provide immediate response services in disaster situations such as floods, fires, and hurricanes.
• Coordinate with insurance adjusters, property owners, and service teams to streamline restoration.
• Ensure affected properties are stabilized before beginning full restoration efforts.

3. Equipment & Materials Requirements

A. Contractor-Supplied Equipment

Vendors must have access to and maintain the following tools and materials unless provided by Service Club:

• Water extraction pumps, dehumidifiers, and air movers for water damage restoration.
• HEPA vacuums and air scrubbers for mold and smoke remediation.
• Protective gear, including respirators, gloves, hazmat suits, and safety boots.
• Hand tools for demolition and restoration tasks.
• Cleaning agents, antimicrobial treatments, and odor neutralizers for sanitation.

B. Service Club-Supplied Equipment (If Applicable)

In some cases, Service Club may provide specialized restoration tools or protective gear. Vendors using Service Club-provided equipment must:

• Ensure proper maintenance and care.
• Report any equipment damage or malfunctions immediately.
• Return all loaned equipment after job completion.

4. Work Quality & Performance Standards

All emergency restoration vendors must adhere to Service Club’s Quality Assurance Standards, ensuring:

• Immediate and professional response to emergency situations.
• Thorough mitigation efforts to prevent further property loss.
• Proper use of restoration equipment for safety and efficiency.
• Timely job completion based on emergency response guidelines.
• Compliance with industry regulations and environmental safety standards.
• Completion of a job checklist, submitted via the Service Club App, to verify work quality.

5. Reporting & Documentation Requirements

Accurate reporting is essential for job verification, quality control, and payment processing. Vendors must:

• Clock in and out via the Service Club App to track work hours and job completion time.
• Upload before-and-after photos of restored areas for quality assurance.
• Submit a detailed service report outlining:
  • Type of damage encountered.
  • Steps taken for mitigation and restoration.
  • Any customer concerns or follow-up actions needed.

6. Failure to Meet Expectations & Rework Requests

Service Club reserves the right to withhold payment or require rework at no additional cost if:

• The assigned restoration work is not completed properly.
• The client reports unresolved issues, property damage, or inadequate mitigation efforts.
• Required checklists, photos, or documentation are missing or incomplete.
• Repeated failure to meet expectations may result in contract termination.

To avoid rework requests, vendors should:

• Double-check all job checklist items before marking a job as complete.
• Confirm customer satisfaction before leaving the site.
• Communicate any job challenges to Service Club support as soon as possible.

7. Additional Work & Special Requests

For services beyond standard restoration tasks, vendors must seek prior approval from Service Club management. These include:

• Large-scale structural rebuilding beyond mitigation and restoration.
• Hazardous material cleanup, including asbestos or chemical exposure.
• Biohazard remediation, such as crime scene cleanup.

Additionally, vendors must not accept direct payments or private job offers from Service Club clients without authorization.

8. Vendor Acknowledgment & Agreement

By working as an emergency restoration vendor with Service Club, you agree to:

• Follow all safety and industry regulations.
• Provide high-quality service in every restoration job.
• Submit accurate reports and documentation for verification.
• Maintain professionalism and integrity in all customer interactions.

By adhering to these guidelines, vendors can ensure smooth job completion, high customer satisfaction, and continued success within Service Club.

For any questions regarding job procedures, equipment, or reporting, contact Service Club Support.