Maintenance services are essential for ensuring the safety, functionality, and longevity of residential and commercial properties. Service Club vendors specializing in maintenance work must adhere to industry regulations, safety standards, and client-specific requirements to deliver high-quality results. This guide outlines the responsibilities, service tasks, equipment requirements, performance standards, and reporting procedures for maintenance technicians.

1. Responsibilities of a Maintenance Technician

Service Club vendors performing maintenance services are responsible for:

• Conducting general maintenance, repairs, and troubleshooting tasks in residential and commercial properties.

• Following safety protocols and Service Club policies to ensure high-quality workmanship.

• Communicating effectively with clients regarding repair needs and service expectations.

• Completing job checklists and submitting required documentation for job verification.

2. Services Provided by Maintenance Technicians

A. General Maintenance & Repairs

• Inspecting, diagnosing, and repairing minor electrical, plumbing, and HVAC issues.

• Performing basic carpentry work, including repairing doors, windows, and cabinetry.

• Fixing and maintaining flooring, tiles, and drywall.

• Performing painting and touch-up work as needed.

• Replacing light fixtures, outlets, and switches.

• Installing or assembling furniture, shelving, or fixtures as required.

B. Plumbing Repairs & Maintenance

• Fixing leaks, replacing pipes, and repairing minor plumbing issues.

• Unclogging drains and ensuring proper water flow in sinks and toilets.

• Installing and repairing faucets, showerheads, and water heaters.

C. Electrical Work (Basic & Approved Tasks Only)

• Replacing fuses, resetting circuit breakers, and troubleshooting electrical issues.

• Installing or replacing light bulbs, fixtures, and smoke detectors.

• Ensuring compliance with electrical safety regulations.

D. HVAC Maintenance (Basic & Preventative Work Only)

• Replacing air filters and cleaning vents.

• Inspecting and troubleshooting minor HVAC issues (if certified).

• Adjusting thermostats and checking system efficiency.

E. Exterior & Grounds Maintenance

• Performing minor landscaping work, such as trimming hedges and clearing pathways.

• Repairing fences, decks, and outdoor structures.

• Conducting gutter cleaning and maintenance (if applicable).

F. Emergency Repairs & Special Requests (Upon Approval)

• Responding to urgent maintenance calls (if available).

• Handling unexpected repairs that require immediate attention.

• Performing special projects requiring pre-approval from Service Club management.

3. Equipment & Materials Requirements

A. Contractor-Supplied Equipment

Vendors must have access to and maintain the following tools and materials unless provided by Service Club:

• Basic hand tools (hammers, screwdrivers, pliers, wrenches, drills, saws, etc.).

• Ladders and safety gear as required.

• Plumbing tools (pipe wrenches, plungers, drain snakes, etc.).

• Electrical tools (voltage testers, wire strippers, screwdrivers, etc.).

• Painting supplies (brushes, rollers, drop cloths, etc.).

• Protective equipment (gloves, safety goggles, knee pads, etc.).

B. Service Club-Supplied Equipment (If Applicable)

In certain cases, Service Club may provide specialized tools and equipment for specific jobs. Vendors using Service Club-provided equipment must:

• Ensure proper maintenance and care.

• Report any equipment damage or malfunctions immediately.

• Return all loaned equipment after job completion.

4. Work Quality & Performance Standards

All maintenance vendors must adhere to Service Club’s Quality Assurance Standards, ensuring:

• Timely and professional completion of all assigned maintenance tasks.

• Proper troubleshooting and repair techniques to prevent recurring issues.

• Safe and compliant handling of all maintenance and repair work.

• Use of high-quality materials and adherence to industry standards.

• Clear and professional communication with clients and Service Club representatives.

• Completion of a job checklist, submitted via the Service Club App, to verify work quality.

5. Reporting & Documentation Requirements

Accurate reporting is essential for job verification, quality control, and payment processing.

Vendors must:

• Clock in and out via the Service Club App for internal records and accountability.

• Upload before-and-after photos of repair or maintenance work for quality assurance.

• Submit a completed job checklist confirming all assigned tasks were performed.

6. Failure to Meet Expectations & Rework Requests

Service Club reserves the right to withhold payment or require rework at no additional cost if:

• The assigned maintenance work is not fully completed according to the agreed scope of work.

• The client reports unsatisfactory results, such as incomplete repairs, safety violations, or improper installations.

• Required checklists, photos, or documentation are missing or incomplete.

• Repeated failure to meet expectations may result in contract termination.

To avoid rework requests, vendors should:

• Follow all job checklist requirements.

• Confirm customer satisfaction before marking the job as complete.

• Report any unexpected job challenges to Service Club support immediately.

7. Additional Work & Special Requests

For services beyond standard maintenance tasks, vendors must seek prior approval from Service Club management. These include:

• Extensive repairs beyond routine maintenance.

• Structural modifications requiring advanced skills or permits.

• Major installations that exceed the scope of basic handyman work.

Additionally, vendors must not accept direct payments or private job offers from Service Club clients without authorization.

8. Vendor Acknowledgment & Agreement

By working as a maintenance technician with Service Club, you agree to:

• Follow all safety and industry regulations.

• Provide high-quality service in every maintenance job.

• Submit accurate reports and documentation for verification.

• Maintain professionalism and integrity in all customer interactions.

By adhering to these guidelines, vendors can ensure smooth job completion, high customer satisfaction, and continued success within Service Club.

For any questions regarding job procedures, equipment, or reporting, contact Service Club Support.