Site operations are critical for maintaining the efficiency, organization, and safety of residential and commercial job sites. Service Club vendors specializing in site operations must adhere to industry regulations, company policies, and client-specific requirements to deliver seamless operational support. This guide outlines the responsibilities, service tasks, equipment requirements, performance standards, and reporting procedures for site operations technicians.

1. Responsibilities of a Site Operations Technician

Service Club vendors performing site operations services are responsible for:

• Conducting general maintenance, troubleshooting, and logistics support at job sites.

• Ensuring tools, equipment, and materials are properly maintained and organized.

• Assisting with deliveries, inventory management, and workflow coordination.

• Adhering to workplace safety standards and regulatory compliance measures.

• Completing job checklists and submitting required documentation for job verification.

2. Services Provided by Site Operations Technicians

A. General Site Maintenance & Facility Upkeep

• Conducting regular site inspections to identify and address maintenance needs.

• Performing minor repairs, such as patching walls, fixing doors, and replacing light fixtures.

• Ensuring all tools, equipment, and workspaces are clean and organized.

B. Equipment & Supply Management

• Checking, maintaining, and ensuring operational readiness of tools and equipment.

• Transporting, setting up, and dismantling site equipment as needed.

• Managing inventory and replenishing supplies when necessary.

C. Logistics & Coordination

• Assisting with deliveries, unloading shipments, and distributing materials to proper locations.

• Coordinating site activities to optimize workflow and efficiency.

• Monitoring and enforcing safety protocols for site workers and visitors.

D. Site Compliance & Safety

• Ensuring all work performed follows OSHA, state, and local safety regulations.

• Inspecting and maintaining personal protective equipment (PPE) and emergency response materials.

• Identifying and reporting hazards or violations to supervisors.

E. Special Tasks & Emergency Support (Upon Approval)

• Providing immediate assistance in case of power outages, system failures, or unexpected issues.

• Handling urgent facility maintenance tasks to minimize downtime.

• Assisting in site-specific projects requiring additional operational support.

3. Equipment & Materials Requirements

A. Contractor-Supplied Equipment

Vendors must have access to and maintain the following tools and materials unless provided by Service Club:

• Basic hand tools (screwdrivers, wrenches, pliers, utility knives, etc.).
  

• Power tools (drills, saws, grinders, etc.) if required.

• Personal protective equipment (PPE), including gloves, safety glasses, and steel-toe boots.

• Measuring devices and diagnostic tools for maintenance tasks.

• Work vehicle for transportation of tools and supplies (if necessary).

B. Service Club-Supplied Equipment (If Applicable)

In some cases, Service Club may provide specialized tools, equipment, or site-specific materials. Vendors using Service Club-provided equipment must:

• Ensure proper maintenance and care.

• Report any equipment damage or malfunctions immediately.

• Return all loaned equipment after job completion.

4. Work Quality & Performance Standards

All site operations vendors must adhere to Service Club’s Quality Assurance Standards, ensuring:

• Prompt and efficient completion of all assigned maintenance and operational tasks.

• Full compliance with safety and regulatory requirements.

• Proper handling, storage, and organization of tools and materials.

• Clear and professional communication with team members and management.

• Completion of a job checklist, submitted via the Service Club App, to verify work quality.

5. Reporting & Documentation Requirements

Accurate reporting is essential for job verification, quality control, and payment processing. Vendors must:

• Clock in and out via the Service Club App for internal records.

• Upload before-and-after photos of maintenance work when applicable.

• Submit a completed task checklist confirming all assigned duties were performed.

6. Failure to Meet Expectations & Rework Requests

Service Club reserves the right to withhold payment or require rework at no additional cost if:

• The assigned site maintenance, logistics, or operational support tasks are not fully completed.

• The client or management reports issues related to incomplete work, safety concerns, or inefficiencies.

• Required checklists, photos, or documentation are missing or incomplete.

• Repeated failure to meet expectations may result in contract termination.

To avoid rework requests, vendors should:

• Follow all job checklist requirements.

• Confirm customer satisfaction before marking the job as complete.

• Report any unexpected job challenges to Service Club support immediately.

7. Additional Work & Special Requests

For services beyond standard site operations tasks, vendors must seek prior approval from Service Club management. These include:

• Heavy equipment operation requiring specialized certifications.

• Advanced mechanical repairs beyond basic troubleshooting.

• Major site modifications requiring significant labor and planning.

Additionally, vendors must not accept direct payments or private job offers from Service Club clients without authorization.

8. Vendor Acknowledgment & Agreement

By working as a site operations technician with Service Club, you agree to:

• Follow all safety and industry regulations.

• Provide high-quality service in every maintenance and operations task.

• Submit accurate reports and documentation for verification.

• Maintain professionalism and integrity in all customer interactions.

By adhering to these guidelines, vendors can ensure smooth job completion, high customer satisfaction, and continued success within Service Club.

For any questions regarding job procedures, equipment, or reporting, contact Service Club Support.