Moving and relocation services require efficiency, organization, and care to ensure client belongings are transported safely. Service Club vendors specializing in moving services must adhere to industry safety standards, company policies, and client-specific requirements to provide a seamless relocation experience. This guide outlines the responsibilities, service tasks, equipment requirements, performance standards, and reporting procedures for moving and relocation specialists.

1. Responsibilities of a Moving & Relocation Specialist

Service Club vendors performing moving and relocation services are responsible for:

• Packing, loading, transporting, unloading, and reassembling items efficiently and safely.

• Following proper lifting techniques and safety protocols to prevent injuries and property damage.

• Communicating effectively with clients regarding packing, transport, and delivery details.

• Completing job checklists and submitting required documentation for job verification.

2. Services Provided by Moving & Relocation Specialists

A. Packing & Preparation

• Packing Household & Commercial Items: Securely wrapping, boxing, and labeling items for safe transport.

• Handling Fragile Items: Properly securing glass, electronics, and valuables to prevent damage.

• Disassembling Furniture: Taking apart furniture as needed for transportation, ensuring all hardware is stored properly.

• Organizing Packed Items: Arranging boxes and items for efficient loading and unloading.

B. Loading & Unloading

• Proper Heavy Lifting Techniques: Ensuring safe and proper lifting to avoid injury and damage.

• Securing Items in Moving Truck: Using straps, padding, and other materials to prevent shifting during transit.

• Unloading and Placement: Carefully unloading and placing furniture and boxes in the designated areas.

• Reassembling Furniture: Putting furniture back together upon arrival at the new location if required.

C. Transportation Assistance (If Applicable)

• Following Pre-Determined Routes: Using GPS and company-provided instructions to ensure timely delivery.

• Driving Moving Vehicles (If Authorized): Safely operating company or rental moving trucks when required.

• Compliance with Traffic & Safety Laws: Adhering to state and federal transportation regulations.

D. Post-Move Cleanup & Final Inspection

• Removing Packing Materials & Trash: Disposing of boxes, plastic wrap, and other debris appropriately.

• Inspecting Delivered Items: Checking for damages and verifying all client belongings were delivered.

• Client Walkthrough & Final Confirmation: Ensuring the client is satisfied with the placement of items and reporting any issues.

E. Special Moving Services (Upon Request & Pre-Approval)

• Long-Distance Moving Assistance: Coordinating moves across state lines or extended distances.

• Storage & Warehousing Services: Assisting in organizing items for temporary storage.

• Specialty Item Handling: Transporting large or delicate items such as pianos, antiques, or artwork.

3. Equipment & Materials Requirements

A. Contractor-Supplied Equipment

Vendors must have access to and maintain the following tools and materials unless provided by Service Club:

• Moving dollies, hand trucks, and furniture sliders to safely transport heavy items.

• Packing tape, moving blankets, and protective wrap to secure and protect items.

• Straps and tie-downs for securing items inside moving trucks.

• Basic tools (screwdrivers, wrenches, pliers, and drills) for assembling and disassembling furniture.

• Personal protective equipment (PPE): Gloves, back support belts, and safety shoes to prevent injury.

B. Service Club-Supplied Equipment (If Applicable)

In some cases, Service Club may provide moving trucks, additional protective gear, or specialty moving equipment. Vendors using Service Club-provided equipment must:

• Ensure proper maintenance and care.

• Report any equipment damage or malfunctions immediately.

• Return all loaned equipment after job completion.

4. Work Quality & Performance Standards

All moving and relocation vendors must adhere to Service Club’s Quality Assurance Standards, ensuring:

• Safe and damage-free handling of all items.

• Proper organization and efficient moving techniques to minimize time and risk.

• Timely job completion according to the assigned schedule.

• Professional and respectful interactions with clients and coworkers.

• Completion of a job checklist, submitted via the Service Club App, to verify work quality.

5. Reporting & Documentation Requirements

Accurate reporting is essential for job verification, quality control, and payment processing. Vendors must:

• Clock in and out via the Service Club App for internal records and accountability.

• Upload before-and-after photos of moved items to ensure quality control.

• Submit a completed job checklist confirming all assigned tasks were performed.

6. Failure to Meet Expectations & Rework Requests

Service Club reserves the right to withhold payment or require rework at no additional cost if:

• The assigned moving work is not fully completed according to the agreed scope of work.

• The client reports unsatisfactory results, such as damaged items, delays, or improper handling.

• Required checklists, photos, or documentation are missing or incomplete.

• Repeated failure to meet expectations may result in contract termination.

To avoid rework requests, vendors should:

• Follow all job checklist requirements.

• Confirm customer satisfaction before marking the job as complete.

• Report any unexpected job challenges to Service Club support immediately.

7. Additional Work & Special Requests

For services beyond standard moving tasks, vendors must seek prior approval from Service Club management. These include:

• Extended moving support beyond the agreed-upon timeframe.

• Large-scale relocation projects requiring multiple trips or additional resources.

Additionally, vendors must not accept direct payments or private job offers from Service Club clients without authorization.

8. Vendor Acknowledgment & Agreement

By working as a moving & relocation specialist with Service Club, you agree to:

• Follow all safety and industry regulations.

• Provide high-quality service in every moving and relocation job.

• Submit accurate reports and documentation for verification.

• Maintain professionalism and integrity in all customer interactions.

By adhering to these guidelines, vendors can ensure smooth job completion, high customer satisfaction, and continued success within Service Club.

For any questions regarding job procedures, equipment, or reporting, contact Service Club Support.