Professional window cleaning is essential for maintaining the clarity, appearance, and longevity of glass surfaces in residential and commercial properties. Service Club vendors specializing in window washing services must adhere to industry safety regulations, company policies, and client-specific requirements to ensure high-quality results. This guide outlines the responsibilities, service tasks, equipment requirements, performance standards, and reporting procedures for window washing specialists.

1. Responsibilities of a Window Washing Specialist

Service Club vendors performing window washing services are responsible for:

• Cleaning interior and exterior windows, glass doors, skylights, and other glass surfaces.

• Utilizing professional cleaning solutions and techniques to achieve a streak-free finish.

• Following safety protocols when working at heights and handling equipment.

• Completing job checklists and submitting required documentation for job verification.

2. Services Provided by Window Washing Specialists

A. Residential & Commercial Window Cleaning

• Cleaning exterior and interior windows of homes and businesses.

• Removing dirt, dust, water stains, fingerprints, and debris from glass surfaces.

• Using appropriate cleaning solutions, tools, and techniques for a streak-free finish.

B. High-Rise & Specialty Window Cleaning (If Applicable)

• Cleaning multi-story buildings using professional-grade equipment.

• Operating lifts, scaffolding, or rope access systems in compliance with safety regulations.

• Ensuring all necessary harnesses and protective gear are worn at elevated heights.

C. Glass Stain & Debris Removal

• Treating and removing hard water stains, mineral deposits, and environmental buildup.

• Using eco-friendly chemicals and proper techniques to restore glass clarity.

D. Frame & Screen Cleaning

• Wiping down and removing dirt from window frames, ledges, and tracks.

• Removing and cleaning window screens to maintain proper ventilation and hygiene.

E. Skylight & Glass Door Cleaning

• Washing and polishing glass doors, patio enclosures, skylights, and other transparent structures.
  

F. Safety & Compliance

• Adhering to OSHA, local, state, and federal safety standards for working at heights.

• Using fall protection gear and ensuring all equipment is in good working condition.

• Following company-approved safety procedures, including proper handling of ladders and harnesses.

3. Equipment & Materials Requirements

A. Contractor-Supplied Equipment

Vendors must have access to and maintain the following tools and materials unless provided by Service Club:

• Squeegees, water-fed poles, microfiber cloths, and extension poles.

• Ladders, harnesses, and fall protection gear.

• Eco-friendly cleaning solutions, soaps, and water filtration systems (if required).

• Window scrapers, soft brushes, and other tools for effective cleaning.

B. Service Club-Supplied Equipment (If Applicable)

In specific cases, Service Club may provide specialized equipment for certain jobs, such as high-rise window washing platforms. Vendors using Service Club-provided equipment must:

• Ensure proper maintenance and care.

• Report any equipment damage or malfunctions immediately.

• Return all loaned equipment after job completion.

4. Work Quality & Performance Standards

All window washing vendors must adhere to Service Club’s Quality Assurance Standards, ensuring:

• Streak-free, smudge-free window surfaces upon completion.

• No visible residues or watermarks left on glass, sills, or frames.

• Timely job completion according to the assigned schedule.

• Proper disposal of cleaning solutions and materials in an eco-friendly manner.

• Completion of a job checklist, submitted via the Service Club App, to verify work quality.

5. Reporting & Documentation Requirements

Accurate reporting is essential for job verification, quality control, and payment processing. Vendors must:

• Clock in and out via the Service Club App for time tracking and internal records.

• Upload before-and-after photos of cleaned windows for quality assurance.

• Submit a completed job checklist confirming all required tasks were performed.

6. Failure to Meet Expectations & Rework Requests

Service Club reserves the right to withhold payment or require rework at no additional cost if:

• The assigned window cleaning work is not fully completed.

• The client reports unsatisfactory results, such as streaks, incomplete sections, or missed spots.

• Required checklists, photos, or documentation are missing or incomplete.

• Repeated failure to meet expectations may result in contract termination.

To avoid rework requests, vendors should:

• Follow all job checklist requirements.

• Confirm customer satisfaction before marking the job as complete.

• Report any unexpected job challenges to Service Club support immediately.

7. Additional Work & Special Requests

For services beyond standard window washing tasks, vendors must seek prior approval from Service Club management. These include:

• Post-construction window cleaning requiring special treatment for dust and adhesive residue.

• Storm window maintenance for specialized or seasonal needs.

Additionally, vendors must not accept direct payments or private job offers from Service Club clients without authorization.

8. Vendor Acknowledgment & Agreement

By working as a window washing specialist with Service Club, you agree to:

• Follow all safety and industry regulations.

• Provide high-quality service in every window cleaning job.

• Submit accurate reports and documentation for verification.

• Maintain professionalism and integrity in all customer interactions.

By adhering to these guidelines, vendors can ensure smooth job completion, high customer satisfaction, and continued success within Service Club.

For any questions regarding job procedures, equipment, or reporting, contact Service Club Support.